Returns & Refunds Policy

Hassle-free returns within 30 days. Your satisfaction is our priority.

7-Day Returns Easy Process Quick Refunds

Easy Returns Process

We want you to be completely satisfied with your purchase from Turning Point Shop. If you're not happy with your order, we offer a straightforward returns process to make things right.

Key Points:
  • 7-Day Return Window: Return most items within 7 days of delivery
  • Free Returns: We provide free return shipping for defective items
  • Quick Refunds: Refunds processed within 5-7 business days
  • Easy Process: Start your return online in just a few clicks

Simple Returns

We make returns easy and convenient

How to Return an Item

Follow these simple steps to return your purchase

1
Login & Request

Log into your account and go to "My Orders" to initiate a return request.

2
Print Label

Print the prepaid return shipping label we email to you.

3
Pack & Ship

Pack the item securely with all original packaging and drop at any shipping location.

4
Get Refund

Receive your refund once we process the returned item.

Return Policy Details

Return Timeframe

Most items can be returned within 30 days of delivery. Some products may have different return windows as specified on the product page.

Condition Requirements

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging with all tags attached.

Return Shipping

We provide free return shipping for defective or incorrect items. For other returns, shipping costs are the responsibility of the customer unless otherwise stated.

Non-Returnable Items
  • Gift cards
  • Downloadable software products
  • Personal care items (for hygiene reasons)
  • Perishable goods
  • Customized or personalized products

Refund Process Timeline

Return Initiated

You request a return through your account

Day 1
Return Shipped

You ship the item back to us

Day 2-3
Item Received

We receive and inspect the returned item

Day 5-7
Refund Processed

We process your refund to original payment method

Day 7-10
Refund Received

Refund appears in your account (varies by bank)

Day 10-14

Frequently Asked Questions

Most items can be returned within 30 days of delivery. Some products may have different return windows, which will be clearly stated on the product page at the time of purchase.

We provide free return shipping for defective items or if we sent you the wrong product. For other returns, you are responsible for return shipping costs unless the return is due to our error.

Once we receive your return, we process refunds within 5-7 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider, but typically takes 3-10 additional business days.

Yes! We're happy to process exchanges for most items. When initiating your return, simply select "Exchange" instead of "Refund" and choose the item you'd like to exchange for. If the exchange item costs more, you'll need to pay the difference.

If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We'll arrange for a free return and send you a replacement immediately or process a full refund, whichever you prefer.

Need Help With a Return?

Our customer service team is here to help you with any questions about returns, exchanges, or refunds.

Contact Support Call Us
24/7 Support

We're always here to help

Start a Return

Ready to return an item? Log in to your account to begin the process.

Login to Start Return

Track Your Return

Already initiated a return? Track its status and get updates.

Login to Track Return